Legal
Last updated: 12 May 2026
In these terms and conditions, the following definitions apply:
2.1 These terms and conditions apply to all offers, quotations, agreements, and services provided by Golf Improvements.
2.2 Deviations from these terms are only valid if agreed in writing.
2.3 The applicability of any terms and conditions of the Client is expressly excluded.
3.1 All offers and quotations from Golf Improvements are without obligation and valid for 30 days, unless otherwise stated.
3.2 An Agreement is formed when Golf Improvements confirms an assignment in writing, or when Golf Improvements begins execution of the assignment with the Client's knowledge.
4.1 Golf Improvements will carry out the agreed services to the best of its ability, with due care and in accordance with the standards applicable in the relevant profession.
4.2 The Client will provide Golf Improvements in a timely manner with all information and access required for the proper execution of the assignment.
4.3 Mystery visits are conducted without prior notice to the Client's staff unless otherwise agreed. The Client agrees not to disclose the timing or nature of the visit to staff or third parties.
4.4 Golf Improvements works with an independent network of expert assessors. Golf Improvements remains responsible for the quality of the delivered work.
5.1 All rates are exclusive of VAT and exclusive of travel costs, unless stated otherwise in the quotation.
5.2 Travel costs are treated as a provisional item and invoiced separately at cost.
5.3 Invoices must be paid within 30 days of the invoice date, unless otherwise agreed in writing.
5.4 In the event of late payment, Golf Improvements is entitled to charge statutory commercial interest from the due date, and to suspend further services until payment is received.
6.1 Both parties undertake to treat as confidential all information they receive from the other party in the context of the Agreement that is designated as confidential or that they can reasonably understand to be confidential in nature.
6.2 Reports and findings delivered by Golf Improvements are intended for the Client's internal use only and may not be shared with third parties without Golf Improvements' prior written consent.
7.1 All reports, assessments, recommendations, and other materials produced by Golf Improvements remain the intellectual property of Golf Improvements unless explicitly agreed otherwise in writing.
7.2 The Client receives a non-exclusive right to use the delivered materials for internal purposes only.
8.1 Golf Improvements is only liable for direct damages resulting from an attributable failure in the execution of the Agreement.
8.2 Liability is in all cases limited to the amount invoiced for the relevant assignment, or the amount paid out under Golf Improvements' professional liability insurance if applicable.
8.3 Golf Improvements is not liable for indirect or consequential damages, including but not limited to lost revenue, lost profits, or reputational damage.
8.4 Claims must be submitted within 12 months of the Client becoming aware of the damage, failing which the right to claim lapses.
9.1 Golf Improvements is not liable for any failure to perform obligations that is caused by circumstances beyond its reasonable control, including but not limited to illness, extreme weather, travel disruptions, or third-party failures.
9.2 In the event of force majeure, Golf Improvements will inform the Client as soon as possible and propose an alternative arrangement where feasible.
10.1 Cancellation of an agreed assignment must be made in writing.
10.2 In the event of cancellation by the Client:
10.3 Any costs already incurred (travel bookings, accommodation) are charged in full regardless of the cancellation timing.
11.1 These terms and conditions and all Agreements are governed by Dutch law.
11.2 Any disputes arising from an Agreement will be submitted to the competent court in Utrecht, the Netherlands, unless mandatory law provides otherwise.
Golf Improvements reserves the right to amend these terms and conditions. The most current version always applies. Clients will be informed of material changes.